Privacy Policy

Welcome to Qwertyqop Store (qwertyqopkeyboards.com). We are a precision-focused retailer serving the global mechanical keyboard enthusiast community from our workshop in Livermore, California. Your privacy is as important to us as the quality of our switches and components. This Privacy Policy explains how we collect, use, protect, and share your personal information when you visit our store, purchase our products, or interact with our services.

Our target audience—keyboard builders, collectors, and enthusiasts—values precision, security, and transparency. We’ve crafted this policy to reflect those values, providing clear, detailed information about our data practices in a straightforward manner.

1. Information We Collect

We collect information necessary to provide you with a seamless, secure, and personalized enthusiast shopping experience.

A. Information You Provide Directly:

• Order & Account Information: Name, shipping/billing address (e.g., 4981 Shirley Way, Livermore), email address, phone number, and payment method details (processed securely by our partners; we do not store full card numbers).
• Communication Data: Contents of your inquiries to [email protected], support requests, and feedback.
• Preferences: Your product interests (e.g., switches, keyboards, desk setup items) shared via account settings or surveys.

B. Information Collected Automatically:

• Device & Browsing Data: IP address, browser type, operating system, referring URLs, pages viewed on our site (e.g., product pages for NEO switches, Owlabs keyboards, or lubricants), and dates/times of visits.
• Transaction Data: Purchase history, items added to cart, and interaction with our “Fast & Secure Checkout.”

C. Information from Third Parties:

• Payment Processors: Confirmation of payment status and limited transaction details from our PCI-DSS compliant partners (PayPal, Stripe for Visa/MasterCard/JCB).
• Shipping Carriers: Tracking data and delivery confirmation to update your order status.

2. How We Use Your Information

We use your data with the same precision we apply to building keyboard components—only for defined, legitimate purposes:

• To Fulfill Your Orders: Process payments, ship your premium components (keyboards, switches, stabilizers, etc.), provide order confirmations and tracking (via email), and handle returns/exchanges.
• To Communicate With You: Send transactional emails (order confirmations, shipping updates), respond to your inquiries, and provide customer support.
• To Improve Our Store & Products: Analyze browsing patterns (e.g., popularity of Tactile vs. Linear switches) to optimize our website, product assortment, and enthusiast experience.
• For Security & Fraud Prevention: Monitor for fraudulent transactions and protect our website and users, aligning with our commitment to a “secure checkout.”
• For Marketing (With Your Consent): Send newsletters about new products (e.g., from Qwertykeys, QQ House), clearance sales, or desk setup inspiration. You can opt out anytime.

3. Data Sharing and Disclosure

We treat your data like a limited-edition component—we share it only when necessary and with trusted partners:

• Service Providers: We share data with:
  • Payment processors (e.g., PayPal, card networks) to complete your encrypted transaction.
  • Shipping carriers (e.g., USPS, DHL, FedEx) to deliver your order globally (excluding Asia and certain remote areas as noted).
  • IT and analytics providers who help us run our website, under strict confidentiality agreements.
• Legal Compliance: We may disclose information if required by law, regulation, or legal process.
• Business Transfers: In the event of a merger, sale, or transfer of assets, customer information may be transferred as part of the transaction.
• With Your Consent: We will share data for other purposes only with your explicit consent.

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

4. Data Storage and Security

Your data security is engineered with the same rigor as our premium keyboard switches.

• Storage Location: Data is stored on secure servers primarily located in the United States.
• Retention Period: We retain personal data only as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce agreements. Order information is typically kept for 7 years for tax and record-keeping purposes.
• Security Measures: We implement technical and organizational measures including:
  • 256-bit SSL encryption on our website and during checkout.
  • Secure, PCI-DSS compliant payment processing—we do not store your full payment card information on our servers.
  • Regular security assessments and access controls to our systems.
• While we strive to protect your data, no online transmission or storage is 100% secure. We encourage you to use strong passwords and protect your login information.

5. Your Rights and Choices

As an enthusiast, you have control over your data. Depending on your location, you may have the following rights:

• Access & Portability: Request a copy of the personal data we hold about you.
• Correction: Update or correct inaccurate or incomplete data.
• Deletion: Request deletion of your personal data, subject to legal limitations.
• Opt-Out of Marketing: Unsubscribe from marketing emails via the link in any email or by contacting us.
• Restrict Processing & Object: Object to or request restriction of certain data processing.
• Withdraw Consent: Withdraw consent where processing is based on consent.

To exercise these rights, please contact us at [email protected]. We will respond within a reasonable timeframe and may need to verify your identity for security.

6. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing and shopping experience—like ensuring your cart persists as you browse from Keyboards to Deskmats.

• What We Use:
  • Essential Cookies: Required for site functionality, security, and checkout processes.
  • Performance/Analytics Cookies: Help us understand how enthusiasts navigate our site (e.g., which menu items like “Accessories” or “Switches” are most popular) to improve performance.
  • Functional Cookies: Remember your preferences (like currency or region).
• Your Control: Most browsers allow you to control cookies through their settings. You can usually set your browser to refuse cookies or alert you when they are being sent. Please note that disabling certain cookies may affect the functionality of our website, particularly the checkout experience.
• We do not currently engage in cross-site tracking for targeted advertising.

7. International Data Transfers

We operate globally (serving most regions except Asia and certain remote areas). If you are located outside the United States, please be aware that information we collect will be transferred to and processed in the U.S., where data protection laws may differ. We take appropriate safeguards (like standard contractual clauses) to ensure your data remains protected according to this policy.

8. Children’s Privacy

Our products and website are not directed at individuals under the age of 16. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with information, please contact us so we can delete it.

9. Changes to This Privacy Policy

We may update this policy periodically to reflect changes in our practices, technology, or legal requirements. The “Last Updated” date at the top will indicate when revisions were made. We encourage you to review this page occasionally. Material changes will be communicated via email or a notice on our website.